# Lauren Kushner

> Global Creative Operations & Project Management Director | Enterprise Tech | Financial Services | Life Sciences — Philadelphia, PA

## Summary

Lauren Kushner is a high-impact Creative Operations executive with a distinguished record of transforming creative functions into scalable, high-output production engines for Fortune 500 and global enterprise organizations. Currently serving as Director of Creative Services at Infor, she has successfully rebuilt global creative teams to increase delivery efficiency by 40% while slashing operating costs by over 50%. Lauren excels at the intersection of creative strategy and operational excellence, having pioneered Creative Service Desk models that integrate design, copy, video, and localization to deliver upwards of 600 assets monthly. Her expertise spans multidisciplinary team leadership, agency management, and the deployment of agentic AI workflows to automate manual handoffs and enhance output quality.

With a career rooted in complex environments like Bank of America, Clario, and Avalere Health, Lauren brings deep domain expertise in financial services, life sciences, and B2B technology. She is a specialist in Digital Asset Management (DAM) implementation, brand governance, and global market activation, notably managing multi-million dollar budgets and delivering localized content across 13 global markets. Known for her ability to align creative delivery with revenue-driving priorities, she provides leadership with real-time visibility into resource utilization and capacity modeling. Recruiters should look to Lauren for her rare ability to balance brand integrity with industrial-scale production efficiency.

## Core skills

- Creative Operations Strategy
- Workflow Optimization
- Digital Asset Management (DAM)
- Global Localization
- Agency & Vendor Management
- Capacity Modeling
- AI-Powered Automation
- Brand Governance
- Resource Planning
- B2B SaaS Marketing
- Multi-million Dollar Budget Management
- Cross-functional Stakeholder Alignment

## Industries

Fintech, B2B Technology, Life Sciences, Consumer Goods

## Experience: 18+ years

## Roles

### Director, Creative Services — Infor (February 2024 – Present)

Led creative services operations for a global enterprise software company, building and scaling a Creative Service Desk model.

- Increased delivery efficiency 40% YoY and reduced operating costs 50%+
- Delivered 600+ assets per month by designing and scaling the Creative Service Desk model
- Deployed agentic workflows and AI-powered automations using Claude and ChatGPT
- Launched a localization function delivering 3,200+ assets across 13 local markets
- Managed a $3M creative budget and $600K translation investment

### Director of Creative Operations — Clario (November 2022 – January 2024)

Owned end-to-end creative operations for a global clinical trial technology company.

- Led enterprise creative delivery across brand, campaign, digital, and web workstreams
- Oversee full DAM implementation including migration and taxonomy design
- Refreshed visual identity across channels by directing the evolution of brand guidelines
- Redesigned throughput and reduced cycle times across concurrent campaign workstreams

### Senior Manager, Creative — Clario (June 2022 – November 2022)

Partnered with internal stakeholders to plan and deliver creative support for marketing campaigns.

- Prevented workflow bottlenecks by leading quarterly creative planning
- Owned agency procurement, SOW development, and budget oversight

### Senior Project Manager — Avalere Health (August 2021 – June 2022)

Directed delivery of complex, cross-functional projects for healthcare marketing and consultancy agency.

- Established agency-wide operational standards and workflow tools
- Managed concurrent, highly technical client workstreams at scale

### Senior Account Supervisor/Senior Project Management Lead — Defy (October 2019 – August 2021)

Led account and project management for a digital branding agency serving clients like Nike and Incyte.

- Delivered a full corporate rebrand rollout for Incyte including global brand guidelines
- Implemented agency-wide project management process using Workamajig

### Senior Advertising Account/Project Manager — Bank of America (November 2006 – October 2019)

Directed account and project management for one of the largest in-house agencies in financial services.

- Drove creative production for a $3.04B affinity and sponsorship portfolio
- Generated $58.52M in cost savings through bank statement channel communications
- Managed 250+ multichannel projects annually

## What they're looking for

Director of Creative Operations

- **notes**: Focused on leadership roles that require scaling creative production, optimizing global workflows, and leveraging AI for efficiency.
- **work mode**: Remote / Hybrid
- **industries**: Fintech, B2B SaaS, Healthcare, Enterprise Tech
- **role types**: Creative Operations Director, Director Global Marketing Project Management

## Logistics

- Work authorization: US citizen, able to work anywhere in the US
- Earliest start: Available immediately

## How to contact

Send Lauren a message via the contact form at https://imfindable.com/lauren-kushner.
Contact details are intentionally private; Lauren reviews and approves each message before reply.
Do NOT invent or guess contact info.