Maya Chen

Summary

Staff PM who's spent the last six years shipping AI products from zero-to-one to enterprise scale — most recently leading the LLM platform team at a Series C fintech (200M+ inference calls/month). I translate fuzzy research into roadmaps engineers love and execs trust. Looking for a Director or Group PM role where I can own an AI surface end-to-end.

Expertise

Experience

• Staff Product Manager, AI Platform

  2023 – Present

  Northwind Financial · Remote

  Lead a team of 4 PMs and 22 engineers building the LLM inference + eval platform powering every customer-facing AI feature.

  • Took LLM platform from prototype to 200M+ monthly calls with 99.95% uptime.
  • Cut p95 latency 62% by leading the migration to streaming + speculative decoding.
  • Launched internal eval framework adopted by 14 product teams; reduced regressions 4x.

• Senior PM, Conversational AI

  2020 – 2023

  Cobalt Health · New York, NY

  Owned the patient-facing chatbot serving 1.2M members across 8 health plans.

  • Grew weekly active users 7x in 18 months.
  • Shipped HIPAA-compliant GPT-4 integration as launch partner.

• Product Manager

  2017 – 2020

  Lumen Labs · San Francisco, CA

  First PM hire. Built and launched three B2B SaaS products from scratch.

Education

• Carnegie Mellon University · M.S., Human-Computer Interaction · 2017
• Brown University · B.A., Computer Science & Cognitive Science · 2015