Julia Psitos

Summary

I am a strategic People leader with over 15 years of experience driving enterprise-wide HR, operations enablement, and organizational transformation for high-growth, VC-backed, and global companies. Throughout my career, I have partnered directly with C-suite executives to scale operations for workforces ranging from 700 to over 3,500 employees. At Alfred, I led the strategy that doubled employee engagement (eNPS) in just six months and designed an Operations Enablement framework that became the company's primary vehicle for operational excellence. My expertise lies at the intersection of human capital and business efficiency; I’ve successfully managed post-M&A integrations that generated $1.25M in revenue and stabilized margins, while simultaneously modernizing HR tech stacks with AI-enabled tools. I thrive in complex environments where I can build high-performing leadership teams and scalable systems from the ground up. My tenure at WeWork and Bechtel involved managing multi-billion dollar project workforces and leading teams of up to 30 HR professionals across North America. I am deeply committed to a culture of mindfulness and essentialism, applying these principles to create high-impact, low-friction employee experiences. If you are looking for a leader who can align talent strategy with P&L goals while fostering a world-class culture, I am ready to deliver measurable results.

Expertise

Experience

• EVP, Experience & Excellence

  2021 – Present

  Alfred · New York, NY

  Lead enterprise-wide People, Learning, and Experience strategies for 700+ employees, reporting to the CEO and COO.

  • Doubled employee engagement (eNPS) in six months through intentional communication and collaborative action plans.
  • Designed and executed an Operations Enablement framework recognized as a high-impact vehicle for property manager alignment.
  • Modernized HR technology strategy by deploying AI-enabled tools to reduce manual overhead in administration and payroll.
  • Manage 8 direct reports and lead 20+ cross-functional team members across multiple business units.

• SVP, People & Programs

  2021 – 2021

  Alfred · New York, NY

  Led post-acquisition People strategy and operational stabilization.

  • Generated $1.25M in revenue and increased profit margins through post-M&A stabilization.
  • Reduced time-to-fill by 50% and decreased open roles by 40% via new recruitment processes.
  • Achieved a 29-point eNPS increase while successfully navigating a 90% reduction in team size.

• Senior Director, People & Learning / Head of People, US & Canada

  2017 – 2019

  WeWork · New York, NY

  Partnered with global executives to align HR strategy for 3,500 employees across North America.

  • Led and developed a team of 24–30 HR, TA, and L&D professionals.
  • Oversaw merger integration of East and West US regions, retaining key leadership and standardizing practices.
  • Achieved the second-highest eNPS across the global company through a custom regional engagement strategy.

• Director of HR / VP HR Roles

  2013 – 2021

  Pagaya | Package Free | Wichcraft | FreshDirect · New York, NY

  Built HR infrastructure and managed PEO/HRIS implementations for teams of 750–2,400 employees.

  • Designed job architecture, benefits programs, and performance frameworks for high-growth startups.
  • Partnered with executives to shape company culture and strategic workforce initiatives.

• Human Resources & Resource Management

  2007 – 2013

  Bechtel · Frederick, MD

  Managed HR functions for multi-billion-dollar projects with 400+ employees.

  • Implemented process improvements using Six Sigma methodologies.
  • Led international onboarding and mentor programs to increase retention.

Education

• Hood College · Master of Science, Management of Information Technology
• Hood College · Bachelor of Arts, Business Management and Spanish